Customer Testimonials

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DealerRater Mar 19, 2024

We bought a used 2017 Ford on March 15, 2024. I evaluate the selling company on the basis of the outcome for us. We dealt with salesman Eric Smith and with Dylan Heiring. Smith was very honest with us and that suited us very well. Heiring was a very smart person with encyclopedic knowledge of a variety of brands of cars. Between the two of them, we were able to arrive at a fair deal for them and for us. If we had had more questions, I know they could have answered them. In our test drive, we discovered a steering issue that ...

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DealerRater Dec 22, 2023

Drove up 3 1/2 hour from Miami in a blinding rainstorm and back to buy my KIA Sportage Hybrid EX from JACKSON KIA. They actually had the car in stock and gave me the best out the door price, hands down, of any of the 5 KIA dealerships I visiting in the Miami area. It was worth the drive and Eric Smith, the salesperson, along with General Manager David Morgan, and Finance Manager Tomas Baretto were helpful, respectful, and willing to earn my business. Highly recommend JACKSON KIA in Cocoa, Florida.

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DealerRater Dec 12, 2023

Honest people, I live in Orlando my Kia broke down fri night on i95 this was the closest Kia dealer to have it towed to. They called me back and had the whole engine replaced in 8 days on a recall 100% free. They didn’t try to sell me a car or xx me on the repair just straight got to work fixing it and doing all the paper work for the recall. I was so impressed with the staff from the receptionist to the service center rep David. If i ever get another car it will be from here. It ...

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DealerRater Oct 19, 2023

Jackson Kia was literally the BEST car buying experience I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These days it's so hard to know who to trust. I had an entire team take care of me. They were really straight forward and did everything they could to help me get a great car at a great price!! From Matt in internet sales to Jeff my sales rep to Tomas the finance manager to Jason in service who detailed the ...

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DealerRater Aug 7, 2023

Best car buying experience ever. The salesman, Ron Mobley, was exceptional. He was very professional but personable at the same time. He listened to our needs, took action and my son and I left with a new Kia Soul. Never once did he make us feel pressured, that we weren't being listened to, or that we didn't matter. He gave us 100% total customer service. Everyone at the dealership was so professional, personable, not over bearing and just a staff of people who seemed to love what they do. I would 100% recommend you next Kia from Jackson Kia.

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DealerRater Apr 6, 2023

I had a very great experience here. The staff was friendly and took good care of my car!

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DealerRater Feb 28, 2023

Our family came in many times and were always treated very kindly with no pressure, just information. Very relaxed, warm vibe from Trent as well as others.

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DealerRater Feb 7, 2023

I bought a Kia Sportage over the weekend and had a great time buying my car there. The customer service was excellent, they worked with me to meet my price range and Ron was awesome! I was in and out within about 2 hours, it was probably the best car-buying experience I've had.

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DealerRater Jan 19, 2023

I bought a Kia SPortage at the end of 2023. I just wanted someone to know what an awesome sales person I had. Trent was a joy to be around from the first time I met him. I really had not intention of buying a KIA. I was going to buy a Lexus or Acura, but decided to stop there just to look at a vehicle my husband was interested in. Trent listen to what my needs and wants were and suggested a vehicle. I loved the car from the moment I test drove it. I went to look at the ...

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DealerRater Nov 13, 2022

What excellent customer service. The service advisors listen carefully to the customers and are very competent diagnosing problems. The service technician team is outstanding.

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DealerRater Nov 12, 2022

The service was excellent! The service techs were easy to work with and didn't push me to service I didn't need.

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DealerRater Nov 12, 2022

They were friendly and prompt. They offered a ride for the inconvenience which was great.

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DealerRater Nov 12, 2022

Thomas always takes really good care of my Telluride when I bring it in for service. He always works on any concerns I have and double checks the system for recalls. He’s extremely kind and always makes me feel like I’m part of the Kia family.

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DealerRater Nov 10, 2022

I brought my 2020 sportage to Jackson Kia for a recall and was given outstanding service. Thank you

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DealerRater Nov 10, 2022

My experience was very positive. Service people were very helpful and professional. They treated me likevroyalty

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DealerRater Nov 6, 2022

Service people were awesome and friendly. Could not ask for more. Very happy with the service

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DealerRater Nov 6, 2022

All staff are friendly. The dealership is clean and inviting. Every step of the repair process was met with clear communication and great service.

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DealerRater Nov 5, 2022

It has always been a pleasure to deal with Thomas in your service department, he is very knowledgeable about KIA autos.

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DealerRater Nov 4, 2022

The employees in the service center were Kind and prompt, They answered our questions and provided us a rental car for one day. They did an excellent job on the repair. We are so glad we are leading a kia!

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DealerRater Nov 3, 2022

Accurate friendly service with nice staff and clean waiting area with drinks and refreshments for us

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DealerRater Nov 3, 2022

Tom has assisted me at least twice and he is very professional and very pleasant. I have taken my car to Kia since 2016 when I bought and it has always been a very nice experience and service that i can afford.

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DealerRater Oct 30, 2022

This dealership has GREAT customer service. They are very responsive and helpful, will definitely recommend.

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DealerRater Oct 29, 2022

Dave and staff were phenomenal. Ran into extended warranty problems and it was handled; it took some time, but it was handled.

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DealerRater Oct 28, 2022

So far ya’ll haven’t disappointed me! Thomas ordered my parts and y’all fixed my car last weekend

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DealerRater Oct 27, 2022

Great service from all the staff. Friendly people and a comfortable waiting area. Well done.

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DealerRater Oct 27, 2022

Super easy to schedule appt online for service. Maia was wonderful with outreaching with updates and if needed assistance. She even assisted with order of replacement key fob and touch up paint pens for our vehicles! Vehicle was ready as promised and key left at information desk, since we had to pick up our Niro after 5:30 pm when service dept was closed. Thanks so much!!

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DealerRater Oct 27, 2022

It was a pleasure doing business with the service department. David skinner was my service advisor and took care of everything smoothly.

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DealerRater Oct 26, 2022

Maia very informative and helpful when dropping my car off for an oil change. She kept me informed through the whole process.

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DealerRater Oct 26, 2022

Shuttle service great. Service adviser keep me informed. Feel service recommendations were appropriate and necessary.

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DealerRater Oct 24, 2022

Service Dept always go out of their way to meet the needs of my vehicles and transportation issues.

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DealerRater Oct 22, 2022

Took my car in at appointment time and was done quicker than anticipated. The waiting room was available and clean with refreshments.

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DealerRater Oct 21, 2022

Helpful staff, service advisor (Thomas) has always been quick to respond and helpful. Mechanics were knowledgeable about the Kia Stinger GT.

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DealerRater Oct 21, 2022

Anytime that I have to bring my Sportage in for service I get excellent care. Everyone is friendly and helpful. They are quick and always explain what they have done so that I understand the process. I'm very happy that we bought our Sportage from Jackson Kia.

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DealerRater Oct 21, 2022

Very clean business, Staff helpful and willing to listen t any issues. Will definitely bring my car back for service. Wish they would offer a life time warranty on cars. That would be a bit factor in purchasing a new vehicle. something to consider. the Kia dealer in Melbourne offers such a deal.

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DealerRater Oct 21, 2022

I drive nearly an hour to come to this dealership! I’m treated with great respect as a customer, the service is as explained to me, the waiting area is comfortable and the refreshments are a nice touch. Clean, happy & comfy place to wait, even with my golden retriever. Dave always takes great care of me, and I get a nice car wash. Everyone is so kind, and make me feel like part of the family. Oh, and did I mention … I love my KIA Sorento hybrid plug-in!

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DealerRater Oct 21, 2022

Thomas in the service area has been wonderful. Has been very helpful! When the girl up front couldn’t answer a question Thomas knew how to find the information.

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DealerRater Oct 20, 2022

I had a great service experience we were taken in right away and made to feel comfortable in the waiting area. Service was complete in a short time. Car was returned cleaner than we arrived.Service staff very friendly and full of answers to our questions. We now have 2 "Kias" and we know were to bring them!

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DealerRater Oct 19, 2022

The staff was very friendly abd got my oil chane and car wash in a short time spand..ty so much!

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DealerRater Oct 15, 2022

Everyone was professional and easy to work with. Nice waiting area snacks available was a nic touch .

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DealerRater Oct 15, 2022

These guys do a great job! It’s a first class operation from start to finish.

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DealerRater Oct 14, 2022

I had great service, David took the time to answer all my questions and was very personable!’

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DealerRater Oct 14, 2022

My encounter was professional but very friendly. My car was finished almost to the minute that I was told. I also got a diagnostic report that told me exactly what I would be needing. Good Job!!

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DealerRater Oct 13, 2022

We are pleased with the overall experience and deal that we got. Our sales guy was very accommodating.

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DealerRater Oct 6, 2022

Incredible all the way. Nothing but praise to the whole team from start to finish. Gupper was awesome. Matt made our delivery seamless and wonderful.

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DealerRater Oct 6, 2022

The whole process of the purchase of my Kia Sorento was a pleasure. Thank you for the professional experience

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DealerRater Oct 6, 2022

The dealership was very clean on the outside and the insured. The service I got that day was great and expedient.

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DealerRater Oct 5, 2022

Thomas is very helpful. My brother passed away and I need an oil change and he got me in first thing in the morning and got me out in an hour. Which was very helpful. I think the whole service department is very nice I spoke to a couple people.

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DealerRater Oct 5, 2022

Service was very good at Jackson Kia and Thomas was great on timely communication and follow up.Help me out with rental car etc. However, it took 10 months to figure it out what was wrong with Sorento Hybrid " refill coolant invertor" issue was keep popping up on dash board.. First I was told it was software issue then found out that some part needed to be change.and lucky me , my car was the first one the issue was taken care of..Obviously Multi billion dollar company KIA head quarter/engineers could not figure it out and support ...

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DealerRater Oct 4, 2022

Never a disappointment when you have Thomas working the service center. You need more people like him.

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DealerRater Oct 4, 2022

great service and even better people I got in and out in a jiffy Awsome job

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DealerRater Oct 1, 2022

Good service but still same style car dealership. I just do not understand why dealerships can not just be up front.

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DealerRater Oct 1, 2022

For one thing they were closer than the other dealership and I like that. They were friendly funny and kept me up to date on everything that was going on with my car. I even like the snacks.

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DealerRater Sep 30, 2022

Courteous and work done on time and without delay. Pleasant staff and respect for the owner's vehicle.

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DealerRater Sep 30, 2022

I've taken my car in for service and have always gotten great results. I regularly get Dave as my service advisor. He is great. Keeps me informed of whatever issue and my options & upfront costs. I've had 3 visits this year and the shuttle was a lifesaver. I waited at the dealership once, other times I used the shuttle.

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DealerRater Sep 30, 2022

All the parts came out wonderful but there was a long wait for three hours

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DealerRater Sep 30, 2022

Very good dealership that sales used and new cars. Used vehicles for reasonable prices. Good customer service employees who know how to do business well.

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DealerRater Sep 30, 2022

I can’t dealership and their service center I have to say oh great they are very friendly and very helpful they really do go out of their way to help you with no problem your job doesn’t look like it’s a chore I’m very happy to help

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DealerRater Sep 30, 2022

The dealership is fast to respond when making appointments. They perform the service quick and to the expectation.

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DealerRater Sep 30, 2022

Once the sales manager got involved it was a smooth transition. Service department, especially Thomas, is awesome. Took my older Kia for some work and he took great care of us.

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DealerRater Sep 30, 2022

Service department is top notch. Was in and out in the time that they quoted me and the amount was less too. Would highly recommend.

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DealerRater Sep 30, 2022

Hunter and Baddar were awesome! Couldn’t have had an easier car buying experience without them.

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DealerRater Sep 30, 2022

Its always fast and everyone is friendly when i come in for service. Great Job!

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DealerRater Sep 30, 2022

The salesman names hunter was so helpful with me and helping me get what I wanted and happy with the whole experience with buying a car. Thanks to them and the whole team. Their

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DealerRater Sep 27, 2022

They were really helpful and understanding. It was a smooth process from beginning to end

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DealerRater Sep 23, 2022

Great service. Maia was a joy to work with. No issues whatsoever. Would recommend for service.

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DealerRater Sep 22, 2022

They have the best service and everyone in there are very professional and have respect for all of there customers that come through their door,,,,

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DealerRater Sep 21, 2022

I was there for a recall service on my Kia Sorento and was taken care of at my appointed time. There were comfortable seating areas to wait. Everyone was quite nice. I was presented prices for new tires and found the prices to be much higher than the same tires at the tire dealers.

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DealerRater Sep 21, 2022

my appointment was addressed and car done in 30 minutes. Thomas was very courteous and prompt.

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DealerRater Sep 20, 2022

Not your typical car salesman. They never try to haggle just very straight up with what they can do. Made the entire process very enjoyable. Thanks again Jim S.

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DealerRater Sep 20, 2022

I was very pleased how patient the staff was with all of my questions. I also was very pleased that I wasn't pressured into buying the car. I bought it because I wanted it. Many dealerships have pressure sales tactics. Jackson Kia didn't and that is what kept me at their dealership. I had walked away from others.

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DealerRater Sep 20, 2022

Very friendly and pleasant to work with. The salesman and sales manager were very helpful, as was the person in financial department

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DealerRater Sep 18, 2022

Very accommodating, friendly and professional . They have a wonderful staff of wonderful employees that were so helpful

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DealerRater Sep 17, 2022

This was a visit to deal with a couple of Recall items. Everything went OK. One thing: the cost of oil/filter change is exorbitant!

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DealerRater Sep 17, 2022

Very pleased with the service I received. I was treated in a very professional, timely and friendly way.

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DealerRater Sep 17, 2022

Mia my service person was very knowledgable and gave slot information and Pleasantriesand Even walk me to my car that I’m very grey dealership

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DealerRater Sep 16, 2022

Maia was so amazing, she worked with me and made everything so easy. I will definitely continue to work with her in the future, she’s the best! So kind and professional.

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DealerRater Sep 16, 2022

Your service was excellent, but the Kia Roadside Assistance program caused unnecessary delays that cost me an additional day loss of vehicle use.

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DealerRater Sep 16, 2022

They were able to resolve my issue quickly, while keeping me informed of the progress throughout my visit.

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DealerRater Sep 16, 2022

Maia at the service department was amazing to work with. She made sure the service I received was top-notched. She let me know how long it would take for my car to be serviced and it was done in a timely manner. Maia and Jim, the service manager, also worked with me to figure out a problem on my car and made sure I was thoroughly satisfied with the service. I would highly recommend Jackson Kia and the service department.

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DealerRater Sep 16, 2022

The service I received was amazing. The only reason I only gave 4 stars is when I called to make my appointment I informed them my tire had a nail on the side and would have to be replaced. I got there early and sat for almost an hour before they informed me they had to order the tire. I left my vehicle there and went home. They got the tire around 3pm and told me it would be done by 4pm. I got there at 4:30 and still had to wait another 1.5 hours before they finished it.

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DealerRater Sep 15, 2022

Last time i was in the place was not good but it was a Saturday. This time was a weekday and it was excellent.

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DealerRater Sep 15, 2022

Had early morning appointment and the service advisor got me in and out with and also washed my kia k5 2022 for me great job guys!!!

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DealerRater Sep 15, 2022

+The service advisor went out of her way to keep me informed of the status of my vehicle. Great dealership to take to do recall work. Other service Items are way overpriced, seek out a different certified mechanic to do non warranty wark.

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