Customer Testimonials

DealerRater logo
DealerRater Jan 19, 2023

I bought a Kia SPortage at the end of 2023. I just wanted someone to know what an awesome sales person I had. Trent was a joy to be around from the first time I met him. I really had not intention of buying a KIA. I was going to buy a Lexus or Acura, but decided to stop there just to look at a vehicle my husband was interested in. Trent listen to what my needs and wants were and suggested a vehicle. I loved the car from the moment I test drove it. I went to look at the ...

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2022

What excellent customer service. The service advisors listen carefully to the customers and are very competent diagnosing problems. The service technician team is outstanding.

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2022

The service was excellent! The service techs were easy to work with and didn't push me to service I didn't need.

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2022

They were friendly and prompt. They offered a ride for the inconvenience which was great.

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2022

Thomas always takes really good care of my Telluride when I bring it in for service. He always works on any concerns I have and double checks the system for recalls. He’s extremely kind and always makes me feel like I’m part of the Kia family.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2022

I brought my 2020 sportage to Jackson Kia for a recall and was given outstanding service. Thank you

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2022

My experience was very positive. Service people were very helpful and professional. They treated me likevroyalty

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2022

Service people were awesome and friendly. Could not ask for more. Very happy with the service

Read at DealerRater

DealerRater logo
DealerRater Nov 5, 2022

All staff are friendly. The dealership is clean and inviting. Every step of the repair process was met with clear communication and great service.

Read at DealerRater

DealerRater logo
DealerRater Nov 5, 2022

It has always been a pleasure to deal with Thomas in your service department, he is very knowledgeable about KIA autos.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2022

The employees in the service center were Kind and prompt, They answered our questions and provided us a rental car for one day. They did an excellent job on the repair. We are so glad we are leading a kia!

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2022

Accurate friendly service with nice staff and clean waiting area with drinks and refreshments for us

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2022

Tom has assisted me at least twice and he is very professional and very pleasant. I have taken my car to Kia since 2016 when I bought and it has always been a very nice experience and service that i can afford.

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2022

This dealership has GREAT customer service. They are very responsive and helpful, will definitely recommend.

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2022

Dave and staff were phenomenal. Ran into extended warranty problems and it was handled; it took some time, but it was handled.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2022

So far ya’ll haven’t disappointed me! Thomas ordered my parts and y’all fixed my car last weekend

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2022

Great service from all the staff. Friendly people and a comfortable waiting area. Well done.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2022

Super easy to schedule appt online for service. Maia was wonderful with outreaching with updates and if needed assistance. She even assisted with order of replacement key fob and touch up paint pens for our vehicles! Vehicle was ready as promised and key left at information desk, since we had to pick up our Niro after 5:30 pm when service dept was closed. Thanks so much!!

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2022

It was a pleasure doing business with the service department. David skinner was my service advisor and took care of everything smoothly.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2022

Maia very informative and helpful when dropping my car off for an oil change. She kept me informed through the whole process.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2022

Shuttle service great. Service adviser keep me informed. Feel service recommendations were appropriate and necessary.

Read at DealerRater

DealerRater logo
DealerRater Oct 24, 2022

Service Dept always go out of their way to meet the needs of my vehicles and transportation issues.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2022

Took my car in at appointment time and was done quicker than anticipated. The waiting room was available and clean with refreshments.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2022

Helpful staff, service advisor (Thomas) has always been quick to respond and helpful. Mechanics were knowledgeable about the Kia Stinger GT.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2022

Anytime that I have to bring my Sportage in for service I get excellent care. Everyone is friendly and helpful. They are quick and always explain what they have done so that I understand the process. I'm very happy that we bought our Sportage from Jackson Kia.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2022

Very clean business, Staff helpful and willing to listen t any issues. Will definitely bring my car back for service. Wish they would offer a life time warranty on cars. That would be a bit factor in purchasing a new vehicle. something to consider. the Kia dealer in Melbourne offers such a deal.

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2022

I drive nearly an hour to come to this dealership! I’m treated with great respect as a customer, the service is as explained to me, the waiting area is comfortable and the refreshments are a nice touch. Clean, happy & comfy place to wait, even with my golden retriever. Dave always takes great care of me, and I get a nice car wash. Everyone is so kind, and make me feel like part of the family. Oh, and did I mention … I love my KIA Sorento hybrid plug-in!

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2022

Thomas in the service area has been wonderful. Has been very helpful! When the girl up front couldn’t answer a question Thomas knew how to find the information.

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2022

I had a great service experience we were taken in right away and made to feel comfortable in the waiting area. Service was complete in a short time. Car was returned cleaner than we arrived.Service staff very friendly and full of answers to our questions. We now have 2 "Kias" and we know were to bring them!

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2022

The staff was very friendly abd got my oil chane and car wash in a short time spand..ty so much!

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2022

Everyone was professional and easy to work with. Nice waiting area snacks available was a nic touch .

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2022

These guys do a great job! It’s a first class operation from start to finish.

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2022

I had great service, David took the time to answer all my questions and was very personable!’

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2022

My encounter was professional but very friendly. My car was finished almost to the minute that I was told. I also got a diagnostic report that told me exactly what I would be needing. Good Job!!

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2022

We are pleased with the overall experience and deal that we got. Our sales guy was very accommodating.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2022

Incredible all the way. Nothing but praise to the whole team from start to finish. Gupper was awesome. Matt made our delivery seamless and wonderful.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2022

The whole process of the purchase of my Kia Sorento was a pleasure. Thank you for the professional experience

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2022

The dealership was very clean on the outside and the insured. The service I got that day was great and expedient.

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2022

Thomas is very helpful. My brother passed away and I need an oil change and he got me in first thing in the morning and got me out in an hour. Which was very helpful. I think the whole service department is very nice I spoke to a couple people.

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2022

Service was very good at Jackson Kia and Thomas was great on timely communication and follow up.Help me out with rental car etc. However, it took 10 months to figure it out what was wrong with Sorento Hybrid " refill coolant invertor" issue was keep popping up on dash board.. First I was told it was software issue then found out that some part needed to be change.and lucky me , my car was the first one the issue was taken care of..Obviously Multi billion dollar company KIA head quarter/engineers could not figure it out and support ...

Read at DealerRater

DealerRater logo
DealerRater Oct 4, 2022

Never a disappointment when you have Thomas working the service center. You need more people like him.

Read at DealerRater

DealerRater logo
DealerRater Oct 4, 2022

great service and even better people I got in and out in a jiffy Awsome job

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2022

Good service but still same style car dealership. I just do not understand why dealerships can not just be up front.

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2022

For one thing they were closer than the other dealership and I like that. They were friendly funny and kept me up to date on everything that was going on with my car. I even like the snacks.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Courteous and work done on time and without delay. Pleasant staff and respect for the owner's vehicle.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

I've taken my car in for service and have always gotten great results. I regularly get Dave as my service advisor. He is great. Keeps me informed of whatever issue and my options & upfront costs. I've had 3 visits this year and the shuttle was a lifesaver. I waited at the dealership once, other times I used the shuttle.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

All the parts came out wonderful but there was a long wait for three hours

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Very good dealership that sales used and new cars. Used vehicles for reasonable prices. Good customer service employees who know how to do business well.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

I can’t dealership and their service center I have to say oh great they are very friendly and very helpful they really do go out of their way to help you with no problem your job doesn’t look like it’s a chore I’m very happy to help

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

The dealership is fast to respond when making appointments. They perform the service quick and to the expectation.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Once the sales manager got involved it was a smooth transition. Service department, especially Thomas, is awesome. Took my older Kia for some work and he took great care of us.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Service department is top notch. Was in and out in the time that they quoted me and the amount was less too. Would highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Hunter and Baddar were awesome! Couldn’t have had an easier car buying experience without them.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

Its always fast and everyone is friendly when i come in for service. Great Job!

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2022

The salesman names hunter was so helpful with me and helping me get what I wanted and happy with the whole experience with buying a car. Thanks to them and the whole team. Their

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2022

They were really helpful and understanding. It was a smooth process from beginning to end

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2022

Great service. Maia was a joy to work with. No issues whatsoever. Would recommend for service.

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2022

They have the best service and everyone in there are very professional and have respect for all of there customers that come through their door,,,,

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2022

I was there for a recall service on my Kia Sorento and was taken care of at my appointed time. There were comfortable seating areas to wait. Everyone was quite nice. I was presented prices for new tires and found the prices to be much higher than the same tires at the tire dealers.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2022

my appointment was addressed and car done in 30 minutes. Thomas was very courteous and prompt.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2022

Not your typical car salesman. They never try to haggle just very straight up with what they can do. Made the entire process very enjoyable. Thanks again Jim S.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2022

I was very pleased how patient the staff was with all of my questions. I also was very pleased that I wasn't pressured into buying the car. I bought it because I wanted it. Many dealerships have pressure sales tactics. Jackson Kia didn't and that is what kept me at their dealership. I had walked away from others.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2022

Very friendly and pleasant to work with. The salesman and sales manager were very helpful, as was the person in financial department

Read at DealerRater

DealerRater logo
DealerRater Sep 18, 2022

Very accommodating, friendly and professional . They have a wonderful staff of wonderful employees that were so helpful

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2022

This was a visit to deal with a couple of Recall items. Everything went OK. One thing: the cost of oil/filter change is exorbitant!

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2022

Very pleased with the service I received. I was treated in a very professional, timely and friendly way.

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2022

Mia my service person was very knowledgable and gave slot information and Pleasantriesand Even walk me to my car that I’m very grey dealership

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2022

Maia was so amazing, she worked with me and made everything so easy. I will definitely continue to work with her in the future, she’s the best! So kind and professional.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2022

Your service was excellent, but the Kia Roadside Assistance program caused unnecessary delays that cost me an additional day loss of vehicle use.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2022

They were able to resolve my issue quickly, while keeping me informed of the progress throughout my visit.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2022

Maia at the service department was amazing to work with. She made sure the service I received was top-notched. She let me know how long it would take for my car to be serviced and it was done in a timely manner. Maia and Jim, the service manager, also worked with me to figure out a problem on my car and made sure I was thoroughly satisfied with the service. I would highly recommend Jackson Kia and the service department.

Read at DealerRater

DealerRater logo
DealerRater Sep 16, 2022

The service I received was amazing. The only reason I only gave 4 stars is when I called to make my appointment I informed them my tire had a nail on the side and would have to be replaced. I got there early and sat for almost an hour before they informed me they had to order the tire. I left my vehicle there and went home. They got the tire around 3pm and told me it would be done by 4pm. I got there at 4:30 and still had to wait another 1.5 hours before they finished it.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

This is a clean, very hospitable dealership. The service department has always done what they said they would do, and keeps me informed during the time my KIA is in for service. I drive 45 minutes to come to this dealership.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

I liked that they were up front about costs. Did what they said they would do and my car seems to be running well.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

Great experience. Car was ready when promised. Service advisor on Saturday morning was friendly and helpful. Provided a loaner car to make things even easier for me.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

Last time i was in the place was not good but it was a Saturday. This time was a weekday and it was excellent.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

Had early morning appointment and the service advisor got me in and out with and also washed my kia k5 2022 for me great job guys!!!

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2022

+The service advisor went out of her way to keep me informed of the status of my vehicle. Great dealership to take to do recall work. Other service Items are way overpriced, seek out a different certified mechanic to do non warranty wark.

Read at DealerRater

Cars logo
Cars Jul 14, 2022

We called the dealership to look at a Kia Telluride SX model. The salesperson was “Trent” . Trent brought up (2) model forus to look at & drive. The one thing we learned when buying a Telluride you need to i sure if the model you selected will allow you to pull a small trailer, good thing i asked, we changed-to the SX model that enables you to pull a trailer. Trent was excellent & extremely patient with us in our making of a decision.,Trent while being new to the Jackson owned dealerships will be a great asset. Jack & Valle ...

DealerRater logo
DealerRater May 13, 2022

salesman and person who did the paperwork were very helpful. Just came in to look at the models and ended up buying a Kia Rio. Very happy with it.

Read at DealerRater

DealerRater logo
DealerRater May 11, 2022

Fast and efficient, they took my car even though I didn’t have an appointment and were finished in less than 30 minutes! Awesome!

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2022

Excelent, very professional. Thanks for attention give us today… muy buena atención gracias, muy profesionales

Read at DealerRater


Leave Us A Review